Your security matters

We aim to protect our customers from any scams. There are many ways to become a victim of a scam. If you have sent a transaction and you have any suspicions or want to learn more, do not hesitate to contact us via phone +31 (10) 215 50 00 or e-mail

We all are responsible to prevent ourselves from becoming a victim of fraud. Learn how to spot warnings and always ask or research if you suspect anything. You know what they say: when you hesitate, don’t do it! 

“Do Never do’s”  in our world

  • Never send money to a person that you do not know or haven’t met in person.
  • Never send money to pay for a prize-winning award.
  • Never provide your personal information or bank information to anyone or any businesses you do not know.
  • Never send money to anyone for an emergency situation before you verify if there is an emergency.
  • Never send money to anyone in the name of charity, charity organizations never ask to send to an individual.
  • Never send a money transfer to an individual for online purchases.

Fraud types
Protect yourself from any fraud. Send money only to your family, friends or anyone you know. Do not send money to a person you don’t know. Common fraud types are:

  • Identity Theft: Identity thieves use personal information (e.g., Social Security numbers, bank account information and credit card numbers) to pose as another individual. This may include opening a credit account, draining an existing account, filing tax returns or obtaining medical coverage.
  • Advanced Fee / Prepayment scam: People are asked to pay upfront for a service which are never provided. You send the money before you even receive the service/product.
  • Anti-virus scam: People are contacted by someone informing that they are from a well-known software company and a virus is detected on the computer. They ask for a small amount to remove the virus.
  • Charity Scam: The person is contacted via mail or phone by someone asking for a donation to send to a person. Please note that legitimate charity organizations never ask to send money to an individual.
  • Social networking scam: If a cybercriminal gains access to your social media accounts, they also gain access to your close friends and family. Criminals and con artists can take advantage of how much personal information people share online, and then use this information to make skilful and highly targeted pitches to their friends and family, often involving requests for money.
  • Emergency scam: The person is led to believe that they are sending money to help a friend or loved one who is in urgent need.
  • Extortion: Threats are made, or demands are made by the scammers to unlawfully obtain money, property or services from a person through coercion that they supposedly owe and threaten if they do not cooperate.
  • Internet Purchase scam: The person sends money for the purchase of items ordered online. Items are often advertised on Craigslist, eBay, Alibaba, etc. After the money is sent, the victim never receives the ordered good.
  • Fake check scam: Persons are often sent a check as a part of a scam and told to deposit the check and use the funds for employment expenses, internet purchases, mystery shopping, etc. The check is fake (counterfeit), and the person is left responsible for any funds used from the check Please note, funds from a check deposited into an account should not be used until the check officially clears which can take weeks.
  • Grandparent scam: Kind of similar as emergency scam. The person is contacted by an individual pretending to be a grandchild, or authorized person for medical care, law enforcement officer, or attorney. The situation is described (bail, medical expenses, any other emergency) involving the grandchild that requires a money transfer to be sent immediately.
  • Lottery / Prize scam: A person is told that they have won a lottery or prize and that money must be sent to cover the taxes or fees on the winnings. The victim may receive a check for part of the winnings and once the check is deposited and money is sent, the check bounces.
  • Phishing: Communication impersonating a trustworthy entity, such as a bank or mortgage company, intended to mislead the victim into providing personal information or passwords. A Phish is a fraudulent attempt, usually made through email (although can also be made via phone or text), to steal your personal information or propagate malicious code or software onto your computer.
  • Relationship scam: A person is led to believe that they have a personal relationship with someone they met online often by social media, in an online forum or on a dating website. The person is often emotionally invested, often referring to the recipient as a fiancée.
  • Rental property scam: A person sends money for deposit on a rental property and never receives access to the rental property or the victim may also be the property owner who is sent a check from the renter and asked to send a portion of the check back using a money transfer and the check bounces.
  • Immigration scam: A person receives a call from someone claiming to be an immigration official saying there is a problem with the victim’s immigration record. Personal information and sensitive details related to the victim’s immigration status may be provided to make the story seem more legitimate. Immediate payment is demanded to fix any issues with the victim’s record and deportation, or imprisonment may be threatened if payment is not made immediately by money transfer.
  • SMS/Smishing: Beware of texts that spark urgency, asking you to click on a link, taking you to a compromised site or get you to unwittingly divulge some personal information that could be used against you.

If you got any questions get in touch with us!