Frequently Asked Questions

You can make use of PayPorter Services if you need to send money fast, reliable and cheap. We can transfer your money worldwide to more than 100 countries. Find the closest location here!

PayPorter Services are sending money worldwide and receiving money to the Netherlands via our partners or PayPorter locations. We can send money to your family member, friend or anyone you want to.

PayPorter Agent locations are independent businesses that are approved by the Dutch Central Bank (DNB) to provide money transfers on behalf of PayPorter.

Visit a nearby PayPorter Agent location. Fill in the order form, provide your identification document and pay the amount you want to send and the transaction fee, in cash. In some locations it is possible to pay using your bank card.

All transactions can be cancelled as long as the receiver did not collect the money, the transaction amount is not received by the receiver bank or is not debited on the account of the receiver. The transaction can be cancelled at any PayPorter location.

After a transaction is being processed, small modifications can be applied. In case major modification needs to be applied, for example changing the receiver name, then the transaction needs to be cancelled and a new transaction needs to be processed. Additional costs may be applied. All transactions can be modified as long as the receiver did not collect the money. Transactions can be modified at any PayPorter location.

A transaction sent to a bank account cannot be modified after the transaction is being processed. If the IBAN, name or account number does not match with the right information, then the transaction will be cancelled, and a new transaction will be initiated. Additional costs may be applied. Please read the terms and conditions for ‘’Transfers to Account payment in Turkey’’ for more information.

Visit a nearby PayPorter Agent location. Fill in the order form by providing the reference number, receiver name, expected amount, and sender’s name. Provide your identification document and receive your money. No additional costs are charged.

For sending from the Netherlands the acceptable ID Documents are a valid;

  • Passport
  • ID-Card (Netherlands and EU)
  • Driver’s license (Netherlands and EU)
  • Residence permit document (Netherlands and EU)

You can send any amount for a period of time. However, we apply strict rules for transactions with higher amounts, such as providing additional information and documentation in relation with the source of funds.

The operating hours of our branch in Rotterdam are:

  • Monday 10:00 – 18:00
  • Tuesday 10:00 – 18:00
  • Wednesday 10:00 – 18:00
  • Thursday 10:00-18:00
  • Friday 10:00-20:00
  • Saturday 10:00-17:00
  • Sunday Closed

PayPorter Agents have their own operating hours.


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