Help to improve our services. Your feedback helps us to serve you even better. You can submit your feedback, suggestion or complaint in one of the following ways. 

  • Online

Fill out the online form at https://payporter.com/contact or send an email to info@payporter.com

  • Telephone

You can contact our staff on weekdays between 10:00 and 18:00 and on Saturdays between 10:00 and 17:00. 

  • Personally

You are always welcome to visit our office in Rotterdam. We are open on weekdays between 10:00 and 18:00 and on Saturdays between 10:00 and 17:00. 

Regardless the reason for your feedback, suggestion or complaint, we aim to provide you with a response no later than 10 days after receipt. If we are forced to extend this period, we will inform you.

Not satisfied with the solution? 

If you believe that your complaint has not been resolved in an acceptable way, you have the right to refer it to an independent disputes committee or judge. 

PayPorter attaches great value to its relationships and strives to offer its customers the best possible service. Your feedback, suggestion or complaint helps us a lot. We thank you for your time and the trust you put in PayPorter.